Want to make a return? It's no problem!
Within 14 days of receiving your order, you can exercise your right to cancel the contract and return the ordered products without giving any reason. To do so, submit a return through our convenient form. You can make a return in the My Account section "Order details / Return of products" or through the return form >>
How to make a return?
- Select the product from your order that you want to return.
- Give the reason for the return.
- Accept the terms and conditions.
- Confirm the return.
- Attach a return form
- You send the returned products to us at your expense.
- The returned product must be factory sealed and undamaged.
- Only the complete set can be returned.
Send the package yourself to the address:
Returns Department THEGLOOW.COM
DTW Logistics Fulfillment Center
With an annotation of the order number e.g. TG000001
In accordance with the Act of May 30, 2014 on consumer rights, products are not returnable:
- subject to rapid deterioration or have a short shelf life;
- delivered in sealed packages if they have been opened and are not suitable for return for health or hygiene reasons.