Who bears the cost of returning the product?

In the case of returning the goods, the cost of courier delivery is borne by the customer. Before making a return, please register the return in our system.

How is the refund made?

Upon successful completion of both the return procedure and an accepted complaint, the refund is made within 14 days - according to the payment method for the order. However, refunds to credit or debit card accounts can take up to 30 days depending on the card provider and your bank's terms and conditions.

Can I return purchased products?

Yes. You can return any product within 14 days of receiving your order. To do so, register the return in our form. Remember that the goods must be neither damaged nor opened - they must have the original packaging.

How to make a complaint about the purchased products?

Any product purchased from TheGloow.com can be claimed within 24 months from the date of purchase.

Instructions for filing a claim:

Print and fill out the complaint form. Attach the form to the advertised product,
Please protect the advertised product carefully, and put the information "Complaint Department" on the package,
Send the product yourself with the complaint form to the following address:
1. Dział Zwrotów THEGLOOW.COM
  DTW Logistics Fulfillment Center
  Sochaczewska 98C,
  05-870 Błonie-Wieś
  With an annotation of the order number e.g. xxxxxxxxx

Any information about the complaint process you will learn by contacting TheGloow.com Customer Service at the e-mail address reklamacja@thegloow.com.