What courier companies carry out shipping of orders and what is the cost of shipping?
- DHL,
- InPost.
For orders over 300zl shipping is provided free of charge. Below this amount, the cost of delivery by:
- courier DHL - 20zl,
- Inpost Paczkomaty 24/7 - 19zł
- DHL POP points and vending machines - 19zł
- PickPack - 30zł
- courier DHL (COD) - 22zł
At what times do couriers deliver shipments?
Couriers deliver parcels on working days 8:00 A.M. - 5:00 P.M. . If it is not possible to receive a parcel during courier working hours, please contact the courier company directly:
- DHL phone number: (42) 6 345 345, Monday - Friday 7:00 A.M. - 20:00 P.M., Saturday 8:00 A.M. - 4:00 P.M.
- InPost phone number: +48 722 444 000, Monday - Friday 7:00 A.M. - 10:00 P.M., Saturday 8 A.M. - 10:00 P.M.
You can track the status of your order by logging into your account.
What if the received shipment is damaged?
At the time of delivery, please carefully check the package in the presence of the courier, for any damage. If you find any damage, please make a damage report with the courier and immediately contact Customer Service by email: kontakt@thegloow.com.
If the shipment is received without prior inspection, and it has damage, contact the courier company as soon as possible to report the damage and the desire to make a damage report. When the courier arrives, the protocol should be drawn up with him, marking all the details and accepting the final version of the protocol. Contact to courier companies:
- DHL phone number: (42) 6 345 345, Monday - Friday 7:00 A.M. - 20:00 P.M., Saturday 8:00 A.M. - 4:00 P.M.
- InPost phone number: +48 722 444 000, Monday - Friday 7:00 A.M. - 10:00 P.M., Saturday 8 A.M. - 10:00 P.M.